Select Page

Food Safety & Product Information

Our Commitment to Food Safety

At Riverglen Farm, food safety and product quality are extremely important to us. We take care at every stage of production, storage, and handling to ensure our products are safe, high quality, and clearly described.

Storage Instructions

To maintain freshness and quality, please follow any storage instructions provided on the product packaging or product page.

General guidance:

  • Store products in a cool, dry place away from direct sunlight

  • Ensure containers are sealed properly after opening

  • Follow any specific instructions provided for each product

Improper storage after delivery may affect product quality.

Shelf Life

Shelf life varies depending on the product.

Where applicable:

  • Best before dates are provided on product packaging

  • Products should be consumed within a reasonable timeframe once opened

Natural products may vary in appearance or texture over time without affecting safety or quality.

Honey Information

Honey is a natural product and may crystallise over time. This is a normal process and does not indicate spoilage or reduced quality.

If crystallisation occurs:

  • Place the jar in warm water

  • Gently warm until the honey returns to a liquid state

  • Do not microwave or overheat

Honey should not be given to infants under 12 months of age.

Allergens

Our products may contain or come into contact with allergens.

Where relevant:

  • Known allergens will be listed on the product page or packaging

  • Customers with allergies or sensitivities should review product information carefully before purchasing

If you are unsure whether a product is suitable for you, please contact us prior to ordering.

Country of Origin

Unless otherwise stated, our products are produced and packed in Australia.

Specific country of origin information will be provided on product pages or packaging where required.

Raw vs Processed Products

Some of our products may be raw or minimally processed.

Raw products:

  • May retain natural enzymes and characteristics

  • May vary slightly in colour, taste, or texture between batches

Product descriptions will clearly indicate whether a product is raw or processed where relevant.

Product Variations

As our products are natural, you may notice variations in:

  • Colour

  • Texture

  • Taste

These variations are normal and part of working with natural produce.

Food Safety Concerns

If you have any concerns regarding product quality or food safety, please contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Photos if applicable

We take all concerns seriously and will investigate promptly.

Contact Details

TM & K Sinclair
Trading as Riverglen Farm
Nagles Falls Rd, Sherwood NSW 2440
Australia

ABN: 52980107635