Privacy Policy

Who We Are

This website is operated by:

TM & K Sinclair
Trading as Riverglen Farm
Nagles Falls Rd, Sherwood NSW 2440
Australia

ABN: 52980107635

If you have any questions about this Privacy Policy, you can contact us using the details on our website.

What Personal Information We Collect

We may collect personal information including, but not limited to:

Name
Email address
Phone number
Billing and shipping address
Order details and purchase history
Payment related information (processed securely by third party payment providers)

We also collect non identifying information such as browser type, device information, and pages visited to help improve our website.

How We Collect Personal Information

We collect personal information when you:

Place an order through our website
Contact us via forms, email, or phone
Subscribe to email communications
Create an account on our website

Cookies may be used to improve your experience and enable core website functionality such as shopping cart and checkout.

Why We Collect Personal Information

We collect personal information to:

Process and fulfil orders
Communicate with you about your orders or enquiries
Provide customer support
Improve our products and website
Meet legal and regulatory obligations

We only collect information that is reasonably necessary to operate our business.

Payments

All payments made through this website are processed by secure third party payment providers. We do not store full credit card details on our servers.

Payment providers may include services such as PayPal or WooPayments, each of which has their own privacy policies.

Sharing of Personal Information

We may share personal information with trusted third parties only where necessary, including:

Payment processors
Shipping and delivery providers
Website hosting and technical service providers

We do not sell or rent your personal information to third parties.

Email Marketing

If you choose to subscribe to our emails, we may send you updates or promotions. You can unsubscribe at any time using the link in our emails or by contacting us directly.

Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely and only accessible to authorised persons.

Accessing and Correcting Your Information

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate.

Requests can be made by contacting us using the details on our website.

Cookies

Our website uses cookies to:

Enable essential website functionality
Improve user experience
Analyse website traffic

You can disable cookies in your browser settings, however this may affect how the website functions.

Third Party Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

Australian Privacy Law

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.